Política de reembolso
Return Policy
We are committed to ensuring that you are satisfied with every order. If for any reason you are not happy with your purchase, please refer to the following return and refund policy.
Return Window
- You have 60 days from the date of receipt of your order to request a return. If the product is damaged during shipping or for any other reason not involving the buyer, we will offer a full refund or replacement.
Return Conditions
- The item must be unused, unworn, with tags, and in original packaging.
- You will need to provide proof of purchase (such as a receipt or order confirmation email) when requesting a return.
How to Request a Return
- Please email us at jhklresin@outlook.com to submit your return request.
- If your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send your item back.
- Please note, items sent back to us without first requesting a return will not be accepted.
Damaged or Defective Items
- Upon receiving your order, please inspect the items immediately. If the item is defective, damaged, or you received the wrong item, please contact us as soon as possible. We will evaluate the issue and assist you in resolving it.
- If the item is damaged or defective, we will provide a full refund or replacement and cover the return shipping costs.
Refund Process
- Once we receive and inspect the returned item, we will notify you of whether your refund has been approved.
- If the return is approved, we will process your refund to the original payment method. Please note, it may take some time for your bank or credit card company to post the refund to your account.
- Refunds are typically processed within 5-10 business days after the return is received.
Return Shipping Costs
- Non-Quality Related Returns: If you return an item for reasons other than a defect (such as a change of mind), you will be responsible for the return shipping costs. Please ensure that the item is returned in its original condition and packaging.
- Quality-Related Returns: If the item is damaged during shipping or has a defect, we will cover the return shipping costs and provide you with a return label.
Exchanges
- We do not offer direct exchanges. The fastest way to get the item you want is to return the item you currently have. Once the return is approved, you can place a separate order for the new item.
Contact Us
If you have any questions or need further assistance with your return, please feel free to contact us at: jhklresin@outlook.com